Last updated: 2nd May 2025
Introduction
Essence Wellness Clinic ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, and in connection with the services we provide.
We comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you:
Personal identification information: Name, email address, phone number, etc.
Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, platform, and other technology on the devices you use to access this website.
Usage data: Information about how you use our website, products, and services.
Marketing and communications data: Your preferences in receiving marketing communications and your communication preferences.
2. How We Collect Your Information
We collect your personal data in the following ways:
When you visit our website: We use cookies and similar technologies to collect technical and usage data. For more information, please refer to our Cookie Policy.
When you contact us: If you contact us through our website (via a contact form or email), we may collect the personal information you provide.
When you make a booking or purchase: If you book treatments or purchase products/services, we collect personal details required to process your transaction.
3. How We Use Your Information
We use the information we collect in the following ways:
To provide and manage our services: Including scheduling treatments, processing payments, and providing customer support.
To improve our website and services: To better understand your preferences and tailor our services to your needs.
To communicate with you: Responding to your inquiries, sending confirmations, marketing communications (where you've consented), and offering customer support.
For legal and regulatory compliance: To ensure we meet legal obligations related to health, safety, and privacy regulations.
4. Sharing Your Information
We do not sell or share your personal data with third parties except in the following cases:
Service providers: We may share data with trusted third parties who provide services such as payment processing, website hosting, email communication, and analytics.
Legal compliance: We may disclose your information if required by law or to protect our rights.
5. Security of Your Data
We take reasonable precautions to protect your personal data from loss, misuse, or unauthorised access. This includes encryption of sensitive data and limiting access to personal information to those who need it to perform their duties. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.
6. Your Data Protection Rights
Under the GDPR, you have the following rights concerning your personal data:
Access: You have the right to request a copy of the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete data we hold.
Erasure: You can request that we erase your personal data (subject to certain conditions).
Restriction of Processing: You may request restrictions on how we process your personal data.
Portability: You can request that we transfer your data to another organisation.
Objection: You may object to the processing of your data, including for marketing purposes.
To exercise any of these rights, please contact us at hello@essencecumbria.co.uk.
7. Cookies
Our website uses cookies to enhance your experience. By using our site, you consent to the use of cookies. For more detailed information, please read our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend that you review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Essence Wellness
Email: hello@essencecumbria.co.uk
Phone: 07855045576
Address: 109-111 Senhouse Street, Maryport, Cumbria, CA15 7EZ
End of Privacy Policy